Refund policy
Exchange Policy
At Vespberry, we currently offer exchanges only. We do not offer returns or refunds.
Exchange Eligibility
Customers may request an exchange within 4 days of receiving the product.
To be eligible for an exchange, the item must be:
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Unworn and unused
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In original condition
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With original tags and packaging intact
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Accompanied by proof of purchase/order confirmation
Exchange requests made after 4 days of delivery will not be accepted.
Non-Exchangeable Items
The following items are not eligible for exchange:
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Used, washed, or damaged products
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Products without original tags or packaging
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Customized or personalized items
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Sale or discounted items
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Gift cards
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Please include:
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Your order number
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Clear photos/videos of the issue
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Packaging images if applicable
Our team will review the issue and provide a suitable resolution.
Exchange Process
To request an exchange, contact us at:
If your exchange request is approved, we will provide further instructions regarding the exchange process.
Customers may be responsible for exchange shipping charges unless the item received was defective or incorrect.
Refund Policy
We do not provide refunds under any circumstances. Only product exchanges are supported subject to approval and eligibility conditions mentioned above.